Is Nyandcompany Good for Small Businesses? (2026)

Numerous reviewers report significant issues with returns and refunds, including long delays in processing, failure to receive refunds for returned items, and difficulties contacting customer service for assistance. Many customers state they received confirmation of their return but never received their refund, sometimes waiting months. One customer stated, "Returned a dress December 8th. It is now May and I still have not recieved a refund after no less than 10 emails with their customer service. They are essentially stealing"

A significant number of reviewers express extreme dissatisfaction with Nyandcompany's customer service, citing unresponsive emails, unanswered phone calls, and an inability to resolve issues. Customers report being given the runaround, receiving generic responses, and being unable to escalate their concerns to a helpful representative. One reviewer stated, "Contacting customer service is a joke; they send you into a circle of useless emails with absolutely no help provided."

Many customers report problems with order fulfillment, including receiving the wrong items, incorrect sizes, or not receiving their orders at all. Some reviewers mention long shipping delays and a lack of communication regarding the status of their orders. One customer shared, "I ordered 10 items total and only received 1 correct jumpsuit. The other 9 was the wrong size all smalls. I ordered large and also all the wrong items."

Several reviewers note a decline in the quality of Nyandcompany's clothing, especially since the transition to an online-only store. Customers describe the fabrics as cheap and the sizing as inconsistent. One reviewer stated, "I used to love NY&CO. Now the clothes are more of a cheaper quality than Shein."

Several customers have reported inconsistencies in sizing, with items running either too large or too small. This makes online shopping difficult and increases the likelihood of returns. One reviewer mentioned, "The sizes vary although the sizes are labeled on the clothing. Large fits like a small and Small fits like a large."

Customers frequently report long shipping times and a lack of updates on their order status. Some also mention paying extra for expedited shipping but not receiving their orders within the promised timeframe. One reviewer stated, "I placed the order on 4/22/24, standard delivery and it didn’t arrive until 5/13/24."